Privacy Policy

At PDFCozy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PDF processing services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Personal Information

When you create an account, we collect your name, email address, and password. For premium subscriptions, we also collect billing information through our secure payment processor, Razorpay.

File Data

We temporarily process the PDF files you upload to provide our services. For logged-in users, processed files are retained for up to 2 hours so you can conveniently download your recent work from your dashboard. After 2 hours, all files are automatically and permanently deleted from our servers. We do not access, view, or analyze the content of your files except as necessary to provide the requested service.

Usage Information

We collect information about how you use our services, including the tools you access, processing times, and error logs. This helps us improve our services and troubleshoot issues.

We use the information we collect to:

• Provide, maintain, and improve our PDF processing services
• Process your files according to your instructions
• Manage your account and provide customer support
• Process payments for premium subscriptions
• Send you service updates and important notifications
• Detect and prevent fraud and abuse
• Analyze usage patterns to improve our services
• Comply with legal obligations

We implement industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using HTTPS
• Secure Storage: Files are stored in encrypted format on secure cloud servers
• Automatic Deletion: Processed files are automatically deleted from our servers after 2 hours
• Access Controls: Strict access controls limit who can access your data
• Regular Audits: We conduct regular security audits and vulnerability assessments

Your privacy is our priority. Here's how we handle your files:

• Files are processed solely for the purpose you specify (merge, split, convert, etc.)
• We do not access, read, or analyze the content of your files beyond what's necessary for processing
• All files are automatically and permanently deleted from our servers within 2 hours
• You can manually delete files immediately after download
• We do not create backups or copies of your files for any purpose
• Deleted files are permanently removed and cannot be recovered

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for authentication and basic functionality
• Analytics Cookies: Help us understand how users interact with our services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our services.

We use trusted third-party services to provide our platform:

• Razorpay: Secure payment processing for premium subscriptions
• Cloud Storage: Secure file storage and processing infrastructure
• Analytics: Usage analytics to improve our services

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent for data processing

To exercise any of these rights, please contact us at support@pdfcozy.com

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our GDPR compliance includes:

• Lawful basis for data processing
• Transparent data collection and usage practices
• Data minimization - we only collect what's necessary
• Right to access, rectification, and erasure
• Data portability
• Secure data processing and storage
• Breach notification procedures
• Data Protection Impact Assessments (DPIAs)

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: